DELIVERY INFORMATION

If you place your order before 4:00 pm, it will be shipped on the same day. If you place your order after 4:00 pm and the product is in stock, it will be delivered to the cargo company the next business day.

Your orders are shipped through the cargo company you choose. You can click here to track your order status.

If you have any questions or need help with your tracking, please contact us.

PAYMENT

1. Bank Transfer or EFT (Electronic Funds Transfer)

You can send the payment to our Bank (₺) account on the Bank Transfer Notifications page and then create a notification.

2. Credit Card Payment

You can benefit from our online single payment or online installment options for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations or stock problems, the refund to your credit card will be made within (7) business days.

Note: Cash on Delivery or Credit Card Payment is not available.

CANCELLATION & RETURN & EXCHANGE CONDITIONS

The buyer has the right to withdraw from the contract without any reason and without paying a penalty within 14 (fourteen) days after receiving the goods. In order to make a return, the buyer must fill in the return sections at the bottom of the invoice belonging to the seller, which is delivered with the goods, completely and correctly, and sign it and send it to the seller together with the product (complementary accessories, gift and promotion). The withdrawal period starts from the day the goods are delivered to the buyer. The return cost of the returned product or products shall be borne by the seller.

RETURN PROCESS:

The buyer can send an e-mail to [email protected] within 14 days, stating the order number and the relevant product code, together with the reason for the return, or can communicate this request by phone at +90 (212) 224 77 00.

In accordance with the request from the buyer, the product can be delivered to the seller by delivering it to the contracted cargo companies against payment (warranty certificate, invoice, waybill, cargo delivery receipt, etc.).

It is important to pack the product as securely as possible and in a way that it will not be damaged.

After the examinations made by the authorized persons, if no problem is detected due to reasons such as user error, the product price will be refunded to the bank according to the payment method preferred by the buyer.

PRODUCT CONTROL AND DAMAGED PRODUCTS:

It is important to write your address clearly for the cargo to arrive quickly.

You are required to check the product before receiving your cargo. In case of damaged or broken products, it is mandatory to have a damage report prepared by the cargo company.

PRODUCTS RECEIVED BY MISTAKE AND RETURN CONDITIONS:

The general return period for all products received by mistake is 14 days.

Products that are opened, used, damaged, etc. cannot be returned.

The return must be made with the original packaging.

NON-RETURNABLE CONDITIONS:

In cases where the product and packaging are opened, damaged, broken, destroyed, torn, used, etc., and the product cannot be returned in the same condition as it was delivered to the buyer, the product will not be accepted and the price will not be refunded.

SPECIAL PRODUCTS AND RETURN CONDITIONS:

The return of some products may not be possible unless it is deemed appropriate due to certain conditions.

For barbecue products (since the installation belongs to the customer), the packaging must not be opened in order to request cancellation, return or exchange.

RETURN PROCESS AND REVIEW:

The returned product will be reviewed by IGRILL BBQ service and if found appropriate, the return process will be started within 3 to 7 business days.

PAYMENT REFUND PROCEDURE:

For installment purchases made with a credit card, the buyer will refund the product in as many installments as he purchased the product.

After the seller pays the entire product price to the bank in a single payment, the refund amounts requested for the refund of installment purchases made from the bank POS will be transferred to the accounts of the cardholder in installments.

FOR CORPORATE PURCHASES:

If the invoice of the product to be returned is issued in the name of the company, you need to send your return with the return invoice that your company will cut (unit price of the product + VAT) without including the cargo fee.

WARNINGS IN CANCELLATION AND RETURN TRANSACTIONS:

To cancel an order, you need to contact IGRILL BBQ Customer Service.

If the product has been delivered to the cargo company, the cancellation process cannot be carried out, the return process should be started after the product arrives at you within the return conditions.

In case of a production